About Terhab
OUR
STORY
Terhab is a Saudi company that is specialized in Customer Experience and Business Attribution for private and public sectors, by designing and operating end-to-end CX solutions, throughout the customer journey, prior, during, and after sales.
We are determined for a specific purpose to contribute in achieving highest standards of welfare for the Saudi society, by delivering optimized added value in the CX field to achieve excellence, in-correlation to upmost customer satisfaction.
Terhab Is a subsidiary of SMASCO group which was established in 2012 with a fully paid up capital of 400 million SAR and 2 billion SAR total revenue for the year of 2020.
MISSION
MISSION
VISION
To become the first innovative partner that provides smart and intergated CX solutions in GCC.
VALUES
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Partnership for Life
We believe in fruitful and enduring relationships with our stakeholders, employees, customers, suppliers and communities.
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Happy Connections
We strive to make our stakeholders happy as they all contribute to our organizational success.
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Passion of Saudi Youth
We host a warm incubator for achievers, go-getters and hard workers.
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Digital Transformation
We continuously encourage organizations to adopt digital solutions into all areas of business to derive added value.
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Organic Growth
We strive to learn and develop to achieve greater accomplishments.
FACTS & FIGURES
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85%
Customer Satisfaction
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+14
Speaking Languages
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+6 M
Handled Calls
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+2 M
Handled Complaints
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+20 M
Customer Touch Points
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+200
Frontliners
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+200 K
Customer Visits
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+2 M
Surveys